Shipping policy

We know you want your order ASAP! Here’s what to expect after you check out.

PROCESSING TIMES

Orders are typically processed within 2–5 business days unless otherwise stated on the product page.

Processing time is separate from shipping time.

During launches, holidays, or high-volume periods, processing may take a little longer.

PRE-ORDERS

Some Wet Paint items may be sold as pre-orders.

Pre-order items will include an estimated ship date on the product page.

If your order includes both pre-order and in-stock items, your order may ship together once all items are ready unless otherwise stated.

Estimated ship dates are not guaranteed and may shift due to production or carrier delays. If there’s a major delay, we’ll do our best to keep you updated.

SHIPPING RATES

Shipping rates are calculated at checkout based on your order, delivery address, and selected shipping method.

Any available free-shipping promotions will be shown at checkout.

DELIVERY TIMES

Once your order has shipped, delivery time depends on the carrier and shipping method selected at checkout.

Please keep in mind that carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery.

TRACKING

Once your order ships, you’ll receive a confirmation email with tracking information.

Please allow up to 24–48 hours for tracking to update after your package has been scanned by the carrier.

ADDRESS CHANGES

Please double-check your shipping address before placing your order.

If you notice an error, contact us as soon as possible. We’ll do our best to update it before the order ships, but we can’t guarantee changes once an order has entered processing.

Wet Paint is not responsible for packages shipped to an incorrect address provided at checkout.

LOST, STOLEN, OR DELAYED PACKAGES

Once a package has been handed off to the carrier, delivery is handled by the shipping provider.

If your tracking shows a delay, please allow additional time for the carrier to complete delivery.

If your package is marked as delivered but you can’t find it, we recommend checking around your property, asking neighbors or household members, and contacting the carrier directly.

If you’re still having trouble, reach out to us and we’ll do our best to help.

RETURNED PACKAGES

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempt, or refusal of the package, additional shipping fees may apply to resend the order.

INTERNATIONAL SHIPPING

If international shipping is available at checkout, customers are responsible for any applicable customs fees, duties, taxes, or import charges required by their country.

Wet Paint is not responsible for delays caused by customs.